Privacy & Refund Policy

1. Information We Collect

We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Credit/debit card details (processed securely via third-party payment gateways).
- Technical Data: IP address, browser type, and device information.
- Cookies & Tracking Data: Used to enhance user experience and analyze website traffic.

2. How We Use Your Information

We use your personal information for:
- Processing and fulfilling orders
- Improving our website and customer experience
- Sending promotional emails (with your consent)
- Preventing fraudulent transactions
- Complying with legal obligations

3. Data Protection & Security

We implement strict security measures to protect your data. However, while we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

4. Sharing of Information

We do not sell or share your personal information with third parties except for:
- Payment processors for secure transactions
- Shipping providers to deliver orders
- Legal authorities when required by law

5. Your Rights & Choices

You can:
- Request access to your personal data
- Update or correct your information
- Opt-out of marketing emails
- Delete your account by contacting our support team

6. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with an updated revision date.

 

Refund Policy

1. Eligibility for Refunds

- Refunds are only applicable for defective, damaged, or incorrect items.
- Items must be returned within 7 days of receiving them.
- The item must be unused, unworn, and in original packaging.

2. Non-Refundable Items

- Sale items, gift cards, and undergarments are non-refundable.
- Any item that has been worn, washed, or altered will not be eligible for a refund.

3. Refund Process

- To request a refund, email info@hernhe.com with your order details and images of the issue.
- Once approved, refunds will be processed within 5-7 business days to the original payment method.
- Shipping costs are non-refundable.

4. Exchanges

If you received a defective or incorrect item, we offer exchanges at no additional cost. Please contact our support team for assistance.

5. Late or Missing Refunds

If you have not received a refund within the stated timeframe, check with your bank or payment provider. If issues persist, contact us at info@hernhe.com